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Writer's pictureNeil Burton

A Global Journey in a Glass: Inside Bombay Sapphire's Immersive Botanical Experience

Updated: Aug 30

Bombay Botanicals – a 2 hour experience, paying homage to Bombay Sapphire’s botanical locations around the world. Four immersive experiences were delivered during the journey, where food and cocktails were paired with locations that were brought to life, over 4 days in Sydney & Melbourne.

Bombay Sapphire display with campaign statistics showing 1000+ training sessions and sales growth
Bombay Sapphire's innovative retail strategy: Over 1,000 training sessions driving double-digit sales growth

Front of house staff, ticketing, concierge and ‘Experience’ hosts for each of the 4 experiences, ensuring that customers had an exceptional experience from the moment they arrived. The Experience hosts were critical in bringing to life each of the 4 experiences and explaining the story behind each one and how they relate to botanicals.

Beats brand ambassador in electronics store with program metrics
Beats' Pulse program: 18 ambassadors conducting 40 store visits weekly across 3 states

Did you find our case studies insightful? We hope they've given you a glimpse into the world of Mash and our approach to event staffing. As Australia's premier staffing agency, we're not just about filling positions – we're about creating unforgettable experiences and unleashing the full potential of every team member.


At Mash, we pride ourselves on being the "Masters of Activation Staffing Heroics" (MASH). This isn't just a catchy acronym; it's the core of our philosophy. We believe that staffing solutions go far beyond simply providing bodies to fill roles. Instead, we focus on how our promotional staff, brand ambassadors, and event personnel can significantly enhance brand experiences and create lasting memories for customers.


We believe that every staff member has the ability to deliver a meaningful customer experience that lives long in the memory.  The key to this lies in unlocking the potential of our staff through inspiration, comfort, control, and support. We've taken this a step further by incorporating Patrick Lencioni's three principles of employee engagement into our approach:

  1. Ensuring our employees feel known by their leaders

  2. Helping them understand that their job matters and who it matters to

  3. Enabling them to gauge their own progress and contribution


These principles guide everything we do, from our initial briefings to our ongoing training and support programs. We're constantly refining our processes to create an environment where our staff are engaged, inspired, and delivering high-energy performances.


Whether you're looking for conference staff, corporate event staff, or retail staff for experiential marketing campaigns, Mash has the expertise and the people to make your event shine. Our staffing solutions are tailored to each client's unique needs, ensuring that every brand ambassador and promotional staff member is perfectly aligned with your brand values and event objectives.


We don't just stop at providing exceptional staff. Our commitment to leadership development means we work closely with our clients to improve on-site leadership, creating a cohesive and motivated team that can tackle any challenge. This focus on leadership and inspiration is what sets Mash apart in the world of event staffing.


As an Australian staffing agency, we understand the local market and cultural nuances, allowing us to provide staffing solutions that resonate with Australian audiences while meeting international standards of excellence.


So, whether you're planning a corporate conference, a retail promotion, or a large-scale experiential marketing campaign, Mash is here to help. Our team of professional, energetic, and skilled staff are ready to bring your vision to life and create memorable experiences for your audience.


Ready to take your events to the next level? Contact Mash today and discover how our unique approach to staffing can transform your brand activations. Let us show you the power of inspired, engaged, and well-supported staff in creating extraordinary experiences.

Join us in our mission to revolutionize the event staffing industry. Together, we can create events that don't just meet expectations – they exceed them, leaving lasting impressions and driving real results for your brand.


Get in touch with Mash now, and let's start crafting your next successful event!


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